Last updated: January 2026
At Aasany.pk, customer satisfaction is important to us. This Refund Policy explains when and how refunds are processed for orders placed through our platform.
By using Aasany.pk, you agree to the terms outlined below.
Refunds may be applicable in the following cases:
Order was canceled within the allowed cancellation time
Wrong or incomplete order delivered
Order not delivered due to system or service failure
Payment was deducted but order was not confirmed
Refunds will not be provided if:
Order was canceled after preparation or dispatch
Delay occurred due to incorrect address or unavailability of the user
Change of mind after order confirmation
Issues caused by third-party vendors beyond our control
All refund requests must be submitted through the app or customer support.
Each request is reviewed on a case-by-case basis.
Approved refunds will be processed using the original payment method.
Digital payment refunds may take 7–10 working days, depending on the bank or payment provider.
Wallet refunds (if applicable) may be credited instantly or within 24 hours.
Partial refunds may be issued in cases where:
Part of the order was missing
Service was partially completed
Product quality issues were verified
Orders can only be canceled within the time shown in the app.
Once an order is prepared or assigned to delivery, cancellation may not be possible.
Cancellation rules may vary by service or vendor.
Aasany.pk reserves the right to:
Deny refunds in cases of misuse or fraudulent activity
Suspend accounts that repeatedly request unjustified refunds
We may update this Refund Policy at any time.
Any changes will be effective immediately upon posting on the platform.
For refund-related questions or assistance, please contact us:
Website: https://aasany.pk
Email: info@aasany.pk
